Frequently Asked questions
ORDERS & RETURNS
We are unable to change or cancel orders as they're processed and dispatched by our warehouse instantly.
If you ordered an item that you wish to return, you can request a refund via our refund page.
Please follow the steps in our Refund Policy.
Yes!
From the start that your order is processed you will receive a confirmation email followed by a notification email to inform you that your item has been dispatched.
In this email, you will find your tracking number.
Please email info@sava-amsterdam.com as soon as you realize you have submitted the wrong address and our customer service team will gladly assist you.
We offer full refunds if you change your mind.
All original packaging must be returned with the goods in order to receive a full refund.Your item must show no sign of use or wear.
For more information read our Refund Policy.
If your item arrives damaged, please keep all the packaging and contact us within 3 days. Send a picture of the package, items, and any notes from the delivery company to info@sava-amsterdam.com.
We'll help you either get a refund or replace the item, depending on what's wrong.
We are extremely sorry to hear you received the wrong item!
Please contact info@sava-amsterdam.com and we will help you to resolve the issue as soon as possible.
Our Lifetime Warranty covers everything we state won't happen to your SAVA piece.
Starting to see tarnishing or fading on your item? We'll replace it.
Accidental break? We'll replace it.
Manufacturer defects? We'll replace it.
Just email a photo of the item to our support team at info@sava-amsterdam.com along with your order number, and we'll process a replacement item for you or SAVA Amsterdam store credit to spend on something else from our store.
No questions asked, no judgement, no fuss.
* Our Lifetime Warranty only covers what we state won't happen, if your SAVA piece is lost, stolen, damaged purposely or damaged via a third-party, we can't cover this. Failure to provide a photo of the defective/faulty item voids the warranty.
SAVA implement a fair use policy within the lifetime guarantee, reserving the right to reject claims if the policy is being abused.
PAYMENT
We accept Ideal, Paypal, Mastercard, Visa, Maestro, Google Pay, Apple Pay, Amex, Union Pay, Shop Pay and Klarna.
All of our prices include taxes.
Discounts we offer are only valid for orders placed on our official website, and are only valid for a limited period of time.
Did you request a discount code in the checkout process but did it not apply? Check that the code was valid when you made the purchase.
If you tried a valid code but it has not been applied, please contact us via info@sava-amsterdam.com.
SHIPPING
Yes, we ship internationally!
Orders should arrive within 2-10 business days.
SAVA Amsterdam offers free shipping worldwide for all orders above €35.
A tracking number is supplied via email after the order is processed.
Sorry! Unfortunately we do not offer this service.
PRODUCT INFORMATION
With lots of love! And if you love your SAVA Jewelry as much as we do, we know you will be wearing them every day. We recommend that you follow the care instructions below:
To keep your SAVA Amsterdam Jewelry looking its best, you have several options for cleaning and maintaining its shine. Here are three effective methods:
Cleaning with Soap and Water:
- Prepare two bowls, one with warm water mixed with mild dishwashing liquid and another with plain warm water.
- Soak the jewelry in the soapy water for about five minutes to break down dirt.
- Gently scrub the jewelry with a soft-bristled toothbrush, paying attention to engraved areas and intricate details.
- Rinse the jewelry under warm running water or in the second bowl of warm water.
- Dry the jewelry with a lint-free microfiber cloth.
- Buff the surface with a dry microfiber cloth or jeweler's polishing cloth for a polished finish.
Cleaning with Baking Soda:
- Create a paste by mixing two tablespoons of baking soda with one teaspoon of water.
- Apply the paste to the jewelry using a soft-bristled toothbrush, ensuring thorough coverage.
- Rinse the jewelry under warm running water to remove the baking soda paste.
- Dry the jewelry with a microfiber cloth, gently buffing it for a stunning finish.
Cleaning with Toothpaste:
- Dampen a soft-bristled toothbrush or a small microfiber cloth with water.
- Add a dab of toothpaste and gently clean the surface of the jewelry.
- Rinse the jewelry in warm water to remove all toothpaste residue.
- Dry with a microfiber cloth and buff to restore the shine.
Other Useful Tips:
- Avoid direct contact with hairspray, perfumes, and cosmetics containing alcohol.
- Store your jewelry in a closed jewelry box or soft bags to shield it from dust and prevent scratches.
- Refrain from using harsh abrasive cleaners on your jewelry.
Following these simple care instructions will help keep your SAVA Amsterdam Jewelry looking beautiful for years to come!
We craft our SAVA Amsterdam Jewelry with meticulous attention to detail and the finest materials to ensure both style and durability. Here's a breakdown of the materials we use:
Surgical-Graded Steel:
- Crafted from high-quality recycled Stainless Steel (316L).
- Surpasses pure silver, gold, or platinum in terms of sturdiness and endurance.
- Highly resistant to rust, corrosion, tarnishing, staining, fading, and causing skin discoloration.
Gold:
- 18 K Gold with a thickness of 0.006 Micron in our gold-plated jewelry.
We offer a variety of products in Stainless Steel Silver and Gold versions, including chain bracelets, chain necklaces, pendant necklaces, unisize rings, and unisize bracelets.
Every piece in our collection is meticulously crafted with the highest quality materials and developed to last a lifetime. Plus, we stand behind the quality of our jewelry with a Lifetime Warranty.
With SAVA Amsterdam Jewelry, you can trust in both style and substance, knowing that each piece is crafted with care and built to endure.
We stand by the quality and durability of our SAVA Amsterdam Jewelry.
We're proud to offer a lifetime warranty on all our products, ensuring your peace of mind.
Rest assured, our jewelry is built to last. They are designed to withstand water exposure without fading, breaking, or tarnishing.
Should you encounter any issues with your piece, we're here to help. Simply reach out to us through our Warranty Page, and we'll promptly replace your item.
At SAVA Amsterdam, we're committed to providing you with jewelry that not only complements your style but also stands the test of time.
All our items are designed from our main office in Amsterdam, the Netherlands.
GENERAL
If you are an influential person on social networks or a company that fits with our image, we would be glad to receive your cooperation proposal!
Send us your application to info@sava-amsterdam.com.